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Knowledgebase : Payment Gateways

Authorized AIM IP Addresses The Authorized AIM IP Addresses tool allows you to specify the server Internet Protocol (IP) addresses that are exclusively authorized to submit transactions for your payment gateway account via Advanced Integration Method (AI...
Response codes received that are not in this table should be treated as a general error not approved. KEY: ACTION DESCRIPTION Call Call your Chase Paymentech Customer Service for assistance Cust. Try to resolve with customer or obtain alternate payment m...
Issue: Customer phone number is submitted to Amazon and shows up on the order in Seller Central. When Amazon sends the order details back to Miva Merchant the phone number is stripped out. Status: Currently unresolved. Bugzilla entry 4740 has been ...
Title : ---------- CONFIGURING CYBERSOURCE ICS2 MODULE FOR MIVA MERCHANT V4.X Note: Instructions for v5 module can be found here [1]. AUDIENCE : ---------- Some of the steps required to resolve this issue need a level of server access tha...
Begin by first contacting First Data Global gateway or logging into your First Data Global account and getting your Web Service API information. * Log into your First Data Global account * Click the Support tab * Choose the Download Center * Ent...
Title: Cybersource error Symptom: Unable to authorize payment: We encountered an FDC problem: FIP reason: Terminal flagged as inactive.Error 26 Cause: When going through the whole checkout process, at the very end, customer get the following error mes...
The First Data Global Gateway uses a client SSL certificate, in addition to a username and password, to authenticate payment operation requests. The client SSL certificate has two components: a certificate and a private key. The private key, as deliver...
To void a transaction in Innovative Gateway, simply follow these steps: 1. From the Innovative Gateway homepage, click on Merchant Site. This will bring you to https://merchants.innovativegateway.com. 2. Login with your Username and Password. ...
How to configure Paypal Payflow Link? (NOTE-THE MODULE IS STILL LABELED VERISIGN PAYFLOW LINK IN YOUR MIVA MERCHANT ADMINISTRATION INTERFACE) Payflow Link is the lower-tier payment gateway service that Paypal is currently offering to consumers. Fir...
Title: ICS/Linux patch 4.1407 released from development Symptom: Cause: This is for the Miva Payment and CyberSource issue where some customer's credit cards were being charged multiple times and Miva Merchant was generating Unable to authorize p...
Title : ---------- IMS Transaction Fee's/CC Fee's Notes : -------- Transaction fee and different card fees: 1. Amex & Discover set their rates based on the business type so the best things for the merchant to do is contact each company....
What is Address Verification Service (AVS)? At the time of the transaction, AVS verifies the cardholder's numeric portion of the address and zip code with what is on file at the bank. The response codes for AVS are: X = Both the 9-digit zip c...
Quick Start Guide (Registering a IP Address within the Innovative Gateway) When a merchant signs up with Innovative Gateway Solutions, they need toconfigure their Gateway Account to accept payment requests fro...
Title : ---------- Linkpoint Error on Checkout Solution : ---------- The commerce library for LinkPoint version v4.08 or higher, or any of the v3.97 series and above, use port 1129. The other (earlier) versions of the commerce library use por...
The Miva Virtual Machine supports compiled Miva Script, including Miva Merchant 4.14 and above. Some of the following Miva Merchant (4.14 and above) modules use a Commerce Library, OpenSSL, or neither, as indicated in the "Method or OpenSSL" column. \N\N ...
Authorize.Net Knowledge Base http://www.authorize.net/kb.asp?page_id=169764&url=/authorize.net/consumer/search.asp One of my customer's transactions was declined due to AVS mismatch, but their bank says the transaction was approved. How do I resolve...
======================================== When checking out in my storefront, I am receiving the error: "Unable to authorize payment: User authentication failed". I am using the VeriSign Payflow PRO payment gateway. What is causing this, and how can I...
Error on checkout: Unable to authorize payment: path/to/PFProMiva.so: undefined symbol: _xstat The path to the commerce library will be determined by the directory it's located. The error is due to a mismatch between the commerce library and the...
When a payment gateway module is in Test Mode, only orders using the test credit card numbers will be accepted by the processors. Real credit card numbers may only be used with the gateway is in 'live' mode. These numbers may also be used at any time...
Title : ---------- Payment Gateways that support AVS, CVV2, and Electronic Check/Debit payment methods Notes : -------- AVS: stands for Address Verification System. Confirms the address the customer enters on the order form with the addr...
SYMPTOM Using PayPal Website Payments Standard, customers get the following error when redirected to PayPal: _The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for mor...
Getting Security Header is not valid error usually means: - You are using the wrong API credentials - Or you are sending the right credentials to the wrong environment. First find out whether you need an API signature or API certificate. Then log...
=========================== PayPal Instant Payment Notification =========================== I am using the PayPal Instant Payment Notification module in Miva Merchant 4.14 and higher, but I am not seeing any of my orders under Order Processing. Why is...
Configure Paypal To configure Paypal and Miva Merchant: At PayPal, make sure to enable your Instant Payment Notification Preferences and Website Payment Preferences: Login to your PayPal account and click Profile and then My selling tools. Under Ge...
PayPal Payflwo Pro Fraud Protection Services User's Guide https://cms.paypal.com/cms_content/US/en_US/files/developer/PP_PayflowPro_FPS_Guide.pdf
How to Setup PayPal Payments Advanced with Miva Merchant by PayPalForBusiness http://www.youtube.com/watch?v=B8U-nYAxJzc [1] Links: ------ [1] http://www.youtube.com/watch?v=B8U-nYAxJzc
Title : ---------- PNTransact setup Solution : ---------- First, you need to contact your host and find out what Operating System you are hosted on. Then you need to contact verisign, and let them know what platform you are hosted on, and ...
When using PayPal Express Checkout and a customer selects PayPal from the payment method dropdown menu on OSEL (Shipping and Payment Selection page), before they can continue to the next page the address is verified by PayPal to determine whether it is...
Acquiring PayPal API Credentials for PayPal Express Checkout and/or Website Payments Pro Gathering the information from PayPal - Log into PayPal and click Profile on the right. - Click API Access from the Account Information column. - Click Requ...
Title : ---------- supported payment gateways Notes : -------- There are two types of payment gateways. The supported ones, and the compatible ones. Miva supports the ones that are packaged with the Miva Merchant/Order software. In admi...
Title : ---------- temporarily switching off your payment gateway and turning on Credit Card Payment with simple validation AUDIENCE : ---------- Customer's not able to get their live processing gateway working but would like to accept paym...
Below, you will find some test credit card numbers. These are always accepted by Miva Merchant's Credit Card Payment with Simple Validation module, as well as most of the other payment gateways, while in test mode. American Express - 15 Digits Total 34...
Title: Cybersource connection failed error Symptom: Unable to authorize payment: communications error (Connection failed while waiting for HTTP message: ics2.ic3.com) Cause: Solution: Regarding the communications error, it appears they may be...
The banking information for the merchant ID is not loaded on their account. The exact banking information needed will depend on which payment processor your merchant bank uses. Depending on which payment processor this is, we would need to have the inform...
Title : ------- Unable to See the Reports or any other tab in the CyberSource Business Center Solution : --------- The customers will see authorizations show up in the Authorization Daily Detail report one day after they made the transaction. ...
Which payment processors does Authorize.Net support? According to Authorize.Net Knowledge Base Authorize.Net supports the following payment processors: CardSystems Solutions, Concord EFSnet, First Data Merchant Services (Omaha and Nashville processi...
Help Desk Software by Kayako fusion
ERROR: This domain name (support.mivamerchant.com), does not match the domain name in the license key file support.smallbusiness.miva.com,support.miva.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com