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Knowledgebase : Hosting FAQ
 

Installing a 'live' site seal on your site is only possible when using a full SSL certificate of your own such as our GeoTrust, Comodo, and Thawte offerings. Please keep in mind that installing one of the 'live' site seals has the potential to make y...
To create a new mailbox on your domain in the control panel version 8: 1. In your Control Panel, under Services, click on the Mail icon. 2. Under Tools, click on the Add New Mail Name icon. 3. Enter the name of the account you wish to setup and enter...
Adding a password to a directory on the site can be done via the hosting control panel. On the domain's main page, click the Protected Directories button to add or edit a directory. Some directories may not be accessible via this method, such as sub...
Domain name you are familiar with are composed of at least two levels, a top-level domain and a second-level domain. The top-level domain, also referred to as TLD, is the suffix or extension attached to Internet domain names. There are a limited number...
Webmail access is available by placing "webmail." before your domain name. For example, let's pretend my domain is domain.com, to access my webmail I would go to http://webmail.domain.com You do not need to put "www." just strictly place "webmail...
Your index, or default html pages, and any other website content outside of Miva Merchant pages should be uploaded to your /httpdocs FTP directory. The only exception to this is CGI scripts, which should be uploaded to the /cgi-bin directory.
Help Desk Software by Kayako fusion
ERROR: This domain name (support.mivamerchant.com), does not match the domain name in the license key file support.smallbusiness.miva.com,support.miva.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com