RSS Feed
News
May
24
General Data Protection Regulation
Posted by Wayne Smith on 24 May 2018 03:15 PM

GDPR OverviewLearn How To Keep Your Customer Data Private

Protecting data is a key component of running a successful online business. Without security measures in place, businesses and customers are at risk of having private data exposed. With the new General Data Protection Regulation, we're taking steps to inform our merchants how they can achieve compliance and protect their data.

 

Hackers' Tools Are Evolving.

Traditionally, ecommerce platforms and content management systems that give merchants complete control of the checkout pages use a direct API connection to facilitate payment via the payment gateway. However, if a hacker gains access to the page templates of your checkout flow (on any platform where you have access to the base page HTML/CSS and JavaScript), they can install JavaScript designed to scrape off credit cards before they're sent to the gateway. This inconspicuous fraud process allows card numbers to be harvested without being noticed or breaking a checkout.

 

What is GDPR?

The General Data Protection Regulation (GDPR) is the European Union's new data protection guidelines for how businesses collect, process, and store private customer data.

 

Who does GDPR Affect?

The General Data Protection Regulation applies to any business or organization that operates in or has customers who are citizens of the European Union. Businesses that utilize third-party software and services to collect, process, and store data are also responsible for their compliance to GDPR. In other words, your business will not be compliant if the software your business uses is not compliant with the new regulations.

 

Click Here to read more


Read more »



May
21
Need live chat? apps.miva.com has LiveChat by LiveChat
Posted by Wayne Smith on 21 May 2018 10:58 AM

Live chat app for customer service and online sales. Customers can start a conversation anytime when surfing your website with our easy to use LiveChat module.

LiveChat is a live chat app that can be integrated into websites to provide customer service and real-time online support; designed to help online businesses manage communications with website visitors and customers. LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone. With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction. The core feature of the software is its real-time live chat feature, where both service and sales teams can communicate with customers while they are on the website. Other features include website monitoring, CSS customization capabilities, custom messages and greetings and different chat window themes.

  

Recurring Monthly Fee --- Starting at $16.00/month

 


Signup Now

 

LiveChat @ apps.miva.com


Read more »



Apr
26
jQuery Update for Older ReadyThemes
Posted by Wayne Smith on 26 April 2018 07:38 AM

There are a number of ways jQuery might be called in a ReadyTheme. Here is a list of the ways and how to update them to the latest version to prevent any possible PCI issues. All of these updates take place in the Global Footer.

 

Click Here to read more


Read more »



Mar
8
Miva Merchant 9.8 (9.08.00) is Now Available!
Posted by Wayne Smith on 08 March 2018 02:14 PM

https://www.miva.com/whats-new-version-9-08

 

New Features

· New Square payment module

· New Combination Facets module allows facets to be constructed from multiple component parts. For example, it could be used for an auto parts application (Year/Make/Model), etc.

· The Custom Fields module now supports multiple-value fields. These fields can store more than one value per product.

· The Braintree payment module now supports advanced fraud filtering through their Kount service.

· The Template Based Emails module now supports pending subscription emails, which are sent N days before a subscription is scheduled to be processed.

· The CHASE Orbital Payment Gateway payment module now supports username/password authentication.

· Apple Pay now provides better error messages/handling when used with iOS 11 devices.

· Facet Rules now allow a facet to be displayed, hidden (but active, if a value is passed) or disabled entirely.

 

Other Changes

The buySAFE module has been removed.

 

Bugs Fixed

22469: Payment: Unable to complete checkout using PayPal express when limiting payment methods to PayPal express.

25066: MMTextEditor: Make 'URI' & 'Display' fields bold when inserting hyperlink

25076: MMTextEditor: 'auto' & 'Auto' do no behave the same when editing image dimensions

25200: Specifications: Subscription Reminder Emails

25312: MMTextEditor: Feature Request: MMTextEditor: Add ability to enable/disable spell check on a per-editor basis

25441: Module: marketplaces: Marketplaces: Google Shopping: Variants which have images and are using the selected variant Google Shopping image do not get uploaded

25452: MMTextEditor: Feature Request: MMTextEditor: Add local/global setting management

25454: MMTextEditor: Feature Request: MMTextEditor: Add ability to change displayed font size/color/family for source mode

25480: Module: mvga: Subscription orders display zero quantity in Google Analytics

25484: MMBatchList: MMBatchList: MMBatchList_Column_TextArea: Inline editing multiple records and changing the first record's textarea updates the last records textarea instead

25486: Module: applepay: ApplePay: International postal codes are not handled correctly

25492: Module: marketplaces: Marketplaces: Etsy: Listing descriptions should not be limited to any character limit

25493: Facets: Facets need to account for products hidden when out of stock.

25500: Database Layer: Setting a product to inactive should update Product.lastupdated/cache_ver values

25523: Module: applepay: Apple Pay transactions fail to complete on iOS 11

25525: Module: marketplaces: Marketplaces: Google Shopping: Duplicate product images should be shown on the product settings screen

25526: Module: marketplaces: Marketplaces: Google Shopping: Product images and how they are built and handled need to be reworked

25527: Module: marketplaces: Marketplaces: Google Shopping: Deleting a product does not delete all associated sNN_MP_GoogleShoppingXXX data

25566: Module: marketplaces: Marketplaces: Google Shopping: Add image_id back to the sNN_MP_GoogleShoppingItemImages table so it can track image records

25583: Module: marketplaces: Marketplaces: Etsy: If creation of listing variants fails, the entire listing should be deleted

25584: Module: marketplaces: Marketplaces: Etsy: Item image type records are not deleted when a product is deleted

25594: Module: mailchimp: MailChimp: Multiple incorrect currency codes

25595: Administrative Interface: product_update_lastupdated_relatedproduct slows down batchlist product deletion considerably.

25601: Module: upsxml: Update API endpoint URLs 25602: Module: mailchimp: Full sync task should delete the webhook when everything has been synced OR on error

25605: Module: cmp-cssui-addressfields: CADE, g.Address_Default_Shipping and g.Address_Default_Billing do not get set correctly

25606: Subscriptions: Subscriptions: Next order date gets saved to midnight server time, but displayed in admin as merchant local time

25652: Module: discount_volume: Volume pricing table becomes duplicated on products when more than one price group is assigned to a category.

25653: Module: discount_saleprice: Sale Price input field is duplicated on the edit product screen

25656: Module: cmp-cssui-prodlist: In advanced mode, the "Calculate Predicted Discounts and Sale Price" checkbox must be checked to get sale prices

25891: MMTextEditor: MMTextEditor: Z-Index issue causes line numbers of other editors to be displayed above table settings overlay

25894: Database Layer: Scheduled tasks, Perform Module Cleanup Tasks, takes too long when there are a lot of baskets.

25902: Discounting Subsystem: Product variants are not excluded from discounts when the master product is excluded.

25903: Module: discount_addon: Product added to the basket via the Add on product discount are missing the sku value.

25909: Administrative Interface: Edit order, order items, discount line item shading is not consistent across the table.

25915: Module: stdschtasks: Precalculating discount prices generates too much i/o and does not complete with a large number of discount signatures

25938: Administrative Interface: Admin: Orders: Need to add check to see if the inline edit button exists before calling Show/Hide

25939: Administrative Interface: Admin: Customer Orders: Need to add check to see if the inline edit button exists before calling Show/Hide

25946: Price Groups: PriceGroupCategory_Update_Assigned returns as blank when logged in as a non-admin user

26035: Facets: Attribute template facets that overlap with product attribute facets can cause 0 records to be returned when selected.

26037: MMTextEditor: MMTextEditor: Source Mode editor does not position cursor correctly when typing

26070: Facets: Facet codes that contain & in them do not get properly encoded for page numbers

26124: Template Import/Export: TUI_HTML_Parse_Tag_Start does not read the last character in the buffer

26125: Template Import/Export: Page Import will fail if two items that have an external file template are located too close to each other

26147: Gift Certificates: Fatal error during checkout when purchasing a Gift Certificate in MYSQL strict mode.

26150: Administrative Interface: User Preferences: Stores are not visible for administrators who are not store managers

26174: Module: canvat: Wizard_CanVat_Content_GST: g.Wizard_CanVat_GST needs output encoding

26175: Module: devat: Wizard_DEVAT_Content_Add_Rate: g.Wizard_DEVAT_Add_Rate needs output encoding

26176: Module: devat: Wizard_DEVAT_Content_Product_Rate: g.Wizard_DEVAT_Product_Select needs output encoding

26177: Module: vat: Wizard_VAT_Content_Product: g.Confirm_Rate_Message needs output encoding

26178: Module: vat: Module_Wizard_Summary_Field: g.Wizard_VAT_Prompt needs output encoding

26179: Module: readytheme: ReadyTheme: Product Listing in Advanced Mode does not properly export image settings to frameworks

26181: Facets: Duplicate facets appear at runtime when 2 or more product list items are assigned to the same page.

26262: Module: chasepaytech: CHASE Paymentech Orbital Gateway: Mode provisioning tag sets the outputted values backwards

26266: Module: customfields: Custom Fields: Missing security preamble in JSON functions

26330: Facets: Attributes facets with mixed case don't work at all in MivaSQL

26332: Module: customfields: Facets with mixed case are handled differently in MivaSQL than in MySQL

26355: Facets: Category Facet Rules List displays incorrect value for Handling


Read more »



May
5
Miva Blog - How To Convert Your Entire Miva Store to HTTPS
Posted by Wayne Smith on 05 May 2016 10:18 AM

HTTPS has always been a core part of any ecommerce website. If you’re accepting personal information online, including credit cards, you must have an SSL Certificate to encrypt the data. Typically, a website was only served over securely (HTTPS) on Account and Checkout Pages. General shopping and browsing was done over unencrypted HTTP. Over the past couple of years, that is starting to change. Google now prefers the entire site to be served over HTTPS to protect the visitor. They are even giving sites that are all https a small ranking boost. 

While serving every page over HTTPS adds some additional server overhead and can cause the page to load slightly slower, the additional time should be unnoticeable to the visitor.

This tutorial will walk you through step by step how to convert your Miva store to be entirely served over HTTPS. While the actual implementation and changes are relatively simple, making sure everything is done correctly is extremely important. If done improperly there are negative customer experiences which can occur, such as getting insecure warnings on pages and negative SEO consequences which can damage your rankings – both of which you want to avoid.

 

Click here to read more


Read more »



May
6
End of Life Software and Non Compliance Fee Change Updates
Posted by Wayne Smith on 06 May 2015 02:54 PM

As Miva has evolved, we’ve built a unique, hybrid Software-as-a-Service (SaaS) platform that allows our customers to retain the control and independence of distributed software, while having the easy upgrades we’ve all come to expect from SaaS platforms. It’s time we refine and formalize our policies on when software is officially EOL (End of Life), and update our Non-Compliance Fee (NCF) policies accordingly.

Most Software-as-a-Service platforms don’t give you a choice when it comes to upgrades – you simply login one day and your platform has been upgraded for you, whether you like it or not, and whether it negatively impacts your business or not.

Miva has chosen a different path. While providing the type of seamless upgrades and updates people have come to expect from Software-as-a-Service, we don’t force you to upgrade before you’re ready. The downside to this path is that, often times, people will choose to run out-of-date software; and in this day and age, it’s simply not a wise, safe or prudent choice to run out-of-date software. 

We specifically created and use the Non-Compliance Fee program as an economic incentive program to encourage people to update their stores regularly.

For example, in my opinion, it is simply not safe to run any version of Miva Merchant prior to 5.5 Production Release 8 Update 7 (which was released on October 16, 2012, over two and a half years ago), yet we still have many customers who choose to run Miva Merchant 5.5 PR8 Update 6 or older (including people still running 2.x stores, which was released way back in 1999).

Going forward, Miva Merchant software will be considered EOL (End of Life) when either of these 2 circumstances are met:

1. Software has been officially Non-Compliant due to normal software releases, from the perspective of PCI software updates, for more than 12 Months. In other words, 15 months after the release of a new update, software will officially become EOL.

or 

2. Software that is Non-Compliant due to a security release, from the perspective of PCI software updates, for more than 3 months. In other words, if we mark an update as a security-focused update, per the terms of PCI compliance, older software will be considered EOL 4 months after the security update is released.

What impact does Miva marking a product as End of Life have on you, the merchant?

First and foremost, it means we will not, under any circumstances, release a patch, update or upgrade for that version. The most common use cases would be either an API change by a provider (say for example USPS changes its rating API, we will not be releasing an updated USPS module to work on any EOL version of Miva Merchant).

Second, when there are system-level security changes (such as POODLE in 2014), we will not be releasing a patch or engine upgrade to keep EOL software fully operational on modern Operating Systems.

Non-Compliance Fee program changes:

Currently, we have a varied Non-Compliance Fee program that means you pay a different fee depending on if you’re hosted by a third party or directly with us; and, if you’re hosted with us, your fee varies based on the plan you have.

Going forward, we’re standardizing our Non-Compliance Fee program to a flat rate program. Your NCF will be $50 per month, if you’re running Non-Compliant but non-EOL’d software; or, it will be $100 per month, if you’re running Non-Compliant and EOL’d software.

 

 

Click here for the original blog post.


Read more »




Help Desk Software by Kayako fusion

This website uses cookies to identify visitors, track visitors to our website, store login session information and to remember your user preferences. By continuing to use this site you agree to our use of cookies. Learn More.

Accept
ERROR: This domain name (support.mivamerchant.com), does not match the domain name in the license key file support.smallbusiness.miva.com,support.miva.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com